Password: your email password. Outlook 2011 has a bug handling SSL connections: It tries to use the long-obsolete “SSLv2” protocol that is no longer supported Do some people see duplicate images in messages you send? Outlook for Mac has a bug that can cause duplicated images, unfortunately. I have 3 mac users. 1 started having an issue where is loses connection to exchange(2007). Prompt for user and password but never accept.| The only way to get it back online is to close Outlook and/or delete and recreate the exchange account. This is happening many times a day for the last few days.
A few questions. Do you have just one mail account, and can you tell us which one it is? What exactly is the error message you get? (Don't post your email address.) Do you have two-factor authentication turned on? Did you ever use Keychain Access to automatically fill in your password for email? If so you can find the password.
Open Keychain Access through Spotlight. In the Keychain Access sidebar, choose Passwords, and in the search field, type in your mail address or just the part after the @ mark. You'll probably get a list of items. Double-click on the one you think is right and in the window that comes up, check the box for Show Password. You have to authenticate it with your computer login password. Some people recommend deleting the Keychain password (after making a note of it) and starting over again. Try all the items related to your email to check if there are diffferent passwords for it.
Deleting them all may solve the problem. Hi, jackfromtallai wrote: I know the user name but not the password, so who do I contact to reset the password? Appleid or iCloud will just reset my appleid but can't find anything, or talk to anyone about mail server passwords. If I understand correctly, it sounds like you don't know the password to access your email from the server, even directly at the email server's website? There have been court cases about this; they protect privacy by not giving out the password to anyone for almost any reason. I am seeing this with all my users today. I have 4 mac users and my own test account.
ALL of them are getting this error when trying to connect to icloud using a client such as Outlook 2011 for Mac. This just started today Friday June 16, 2017. It is 10:12am PST in California right now.
![2011 2011](https://313e5987718b346aaf83-f5e825270f29a84f7881423410384342.ssl.cf1.rackcdn.com/1369077300-Outlook%20IMAP%20Root%20Folder.png)
![Outlook 2011 For Mac Loses Password Outlook 2011 For Mac Loses Password](https://michaelkummer-com.exactdn.com/wp-content/uploads/2016/03/microsoft_outlook_macos_keychain_entries.jpg?strip=all&lossy=1&ssl=1)
I expect this is a server-based authentication problem that is not the fault of all the clients at the same time losing their passwords or somehow forgetting them. So apple NOC needs to fix this issue. So I am connecting to imap.mail.me.com for imap on SSL 993 (per apple documents and auto-config) and smtp.mail.me.com also automatic but port 587 SSL/Nonstandard (i.e. Not port 25). Web-Based icloud works just fine but that is expected if the authentication is imap or SMTP based. The web based iCloud is a completely different client.